top of page

FAQ

  • CAN I COME DIRECTLY TO YOUR STUDIO?
    Absolutely! We love showing people where our dresses are made. We have our entire range here for Brides to try and each dress is made to your measurements with our in house alterations team finishing the perfect fit. You can come hang out at our calming space which is dedicated to just you and your team for your entire appointment and have your dress made from scratch.
  • WHAT IS THE TIMELINE FOR OUTFITS?
    Our dresses are all made completely to order at our studio in Cardiff. This means we take a little longer than most places as our small team dedicate the time to ensuring your outfit is perfect for you. From March 31st 2024 our lead times will be extending to 12 months with no rush order capabilities. You should also allow 6-8 weeks for any necessary alterations to your outfit which is on top of our lead times.
  • DO I HAVE TO MAKE AN APPOINTMENT?
    Our studio is appointment only so please don’t call in with out one! We’re always squirrelling away on dresses or might be in the middle of a current appointment. We take appointments Thursday - Saturday. You can make an appointment by clicking the button below. You can also make an appointment with any of our stockists by contacting them directly.
  • HOW DO I MAKE AN APPOINTMENT?
    We have an online system that you can book in here. If you can let us know on your booking what you’re interested in, your budget and dress size it will give us a great idea to get you set up before coming in!
  • WHAT SHOULD I BRING TO AN APPOINTMENT?
    We recommend a good bra, nude underwear and heels if you intend to wear them! Most of our dresses have no structure so a good bra is key. Most of our dresses can be made around your underwear to ensure that everything is covered so you don’t have to go that low on our backs if you need some support up front!
  • HOW MANY PEOPLE CAN I BRING TO AN APPOINTMENT?
    We recommend bringing no more than 3 people to the appointment with you (4 in total) We can accommodate up to 6 but just need a little heads up before hand! Bare in mind, too many opinions can be overwhelming! A few close friends or family whose opinions align with yours are a good team to bring along
  • DO YOU CHARGE FOR APPOINTMENTS?
    We do, initial appointments are £35 and £95 for a bespoke appointment. Initial appointment fees are redeemable aganst purchases over £1500 excluding rush order fees, bespoke fees or accessories. Bespoke appointment fees are non refundable as this includes our designers time to source fabrics and sketch. These fees are payable at the time of the booking and are refundable with 7 days notice of cancellation.
  • HOW LONG BEFORE MY WEDDING SHOULD I SHOP?
    Ideally, shopping for your outfit no less than a year before the wedding will make your whole process a lot less stressful for you! From March 31st 2024, our lead times will be extending to 12 months and you should always allow 6-8 weeks for your alterations after collecting your outfit.
  • DO YOU SHIP DRESSES IF I LIVE TOO FAR FROM A STOCKIST/OVERSEAS?
    Of course! However, all of our dresses are made specifically to each order so once they are in production, we can not refund any money and they can not be returned. We suggest giving your gown a try on somewhere first if at all possible or at least a similar style to give you the best idea possible before ordering. We also offer virtual appointments!
  • DO YOU STOCK MY AREA?
    You can find all of our stockists on our stockist page. We also occasionally have trunk shows at new spots, you can keep up to date with these on our social media or by signing up to our mailing list
  • CAN I ALTER YOUR DESIGNS?
    The benefit of our dresses being made to each order means we can cater to brides wishing to make minor changes to our styles. We often add/remove/change sleeves, higher backs and lower necklines. We can also add or remove trains to most of our dresses. Contact us about what it is you’d like to do before ordering to make sure it can be done
  • WHAT IS THE PRICE RANGE?
    Our outfits vary in pricing, starting at around £900 for our slips up to £3700 with our handsewn florals starting at £3750. Most of our dresses sit between £1750-£2750. Our lace crops sit between £265-£935 and skirts from £700 - £2400. Our prices may vary slightly through our boutiques so please contact them direct for pricing if approaching them
  • DO YOU HAVE SAMPLE SALES?
    We rarely discontinue any of our pieces unless we can no longer get the fabrics! We will occasionally hold sample sales in store. Keep an eye on socials for any events!
  • I'VE SEEN SOMETHING YOU'VE MADE WHICH IS NO LONGER ON YOUR WEBSITE, WHERE CAN I FIND IT?
    Sometimes we make things specifically for a shoot or one off events. Other times we may have discontinued pieces. Pop us an e-mail with a pic of what you've seen and we can let you know if we can still make it or have the sample available!
  • DO YOU DO BESPOKE?
    If you have a specific idea in mind of something you want, by all means pop us an e-mail or give us a call! We do not under any circumstances copy any images of dresses you give us. Our bespoke service starts at £3800 and our appointments are charged at £95 which is non redeemable against your purchase. Our designer will chat with you through every option of shape, fabric and embellishment and sketch you up some of our ideas. We make all of our patterns bespoke for you so you need a pretty good idea of what will suit you as there’s no going back! Our bespoke service requires multiple meetings and fittings directly with our designer and prices can increase at any point depending on work involved.
  • CAN YOU RECOMMEND OTHER SUPPLIERS FOR OUR WEDDING?
    Oh man - we work with so many amazing suppliers we’re always happy to give you anything you need from photographers to food, make up to shoes. Just ask us what you’re after and we’ll give you all our pals details.
  • WHAT IS THE #BRIDALREVOLUTION?
    We don't believe in conforming to bridal traditions. In fact, we defy them and have started our own revolution against them! We’re so proud to have so many brides along side us on our journey to change the bridal scene and can’t wait to introduce you to our ways!
  • WHERE ARE YOU BASED?
    We have our pride and joy studio set up in the heart of Cardiff and we’re so proud to be Welsh! We love our city and all it offers and welcome you to come have a look around. We can recommend endless places to stay, to eat and to visit from central Cardiff to the mountains and to the coast. We've lived here our whole lives and BOY is it a great country. So much so, we designed a collection all about it.
  • CAN I STOCK YOUR DRESSES?
    Hell yeah you can! We have a line sheet and lookbook if you want to get in touch, pop an e-mail to trade@eandwcouture.co.uk We offer a wide exclusivity range for our stockists and have an inclusive sizing structure with pattern adaptations available, as well as all the other perks like regular Fritz updates and pocket add ons.
  • DO YOU LEND DRESSES FOR STYLED SHOOTS?
    We do but we need the shoots to fit in with our brand and have signed models so please consider this when e-mailing us! We get a lot of enquiries for shoots so please don’t be offended if you don’t hear back from us! Pop an e-mail to info@eandwcouture.co.uk with a mood board, suppliers involved, your models portfolio with measurements and which outfits you're interested in loaning. We charge for postage and any dry cleaning fees incurred.
  • I'VE BOUGHT MY DRESS ELSEWHERE, CAN YOU ALTER IT FOR ME?
    We currently only offer alterations on our branded dresses but this can be purchased from anywhere. Our in house team are well expertised in our patterns and styles meaning a great fit!
bottom of page